Refund Policy

Effective Date: [Insert Date]
Store Name: [Your Store Name]
Website: [www.yourstorename.pk]
Contact Email: [support@yourstorename.pk]

1. Overview

At [Your Store Name], customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the conditions under which refunds and returns may be accepted.

2. Eligibility for Refunds

You may request a refund or return if the product:

Is damaged, defective, or broken on arrival.
Is incorrect or different from what you ordered.
Has expired (for perishable or consumable items).
Does not match the description or listing.

To be eligible:

Request must be made within [3–7] days of receiving the product.
Item must be unused, in original packaging (unless defective), and with proof of purchase.
Perishable, personalized, intimate, or clearance items are not eligible unless faulty.

3. Non-Refundable Items

The following are non-refundable unless they arrive damaged or defective:

Food, beverages, and groceries.
Undergarments, socks, or opened cosmetics.
Customized, made-to-order, or personalized items.
Digital downloads or gift cards.
Items marked “Final Sale.”

4. Process for Refund/Return

To initiate a return or refund:

Contact us via email at [support@yourstorename.pk] with your order number and issue details.
Attach clear photos of the item (if damaged or incorrect).
Wait for our team to review and approve the return.
Once approved, we will provide return shipping instructions or arrange pickup (in eligible areas).
Refunds will be processed once we receive and inspect the returned item.

5. Refund Method & Timeline

Refunds are issued via the original payment method (credit/debit card, bank transfer, or Easypaisa/JazzCash).
It may take 5–10 business days for the refund to reflect in your account.
In case of Cash on Delivery (COD), refunds will be made via bank transfer or mobile wallet after verifying the return.

6. Exchange Policy

We also offer exchanges for eligible items (e.g., size or color issues) subject to stock availability. Exchanges follow the same process as refunds.

7. Shipping Costs

If the return is due to our error (wrong item, defective product), we will bear the return shipping cost.
If the return is due to change of mind or customer error, the customer is responsible for return shipping.

8. Contact Us

For any questions or to initiate a return or refund:

Email: [support@yourstorename.pk]
Phone: [+92-XXX-XXXXXXX]
WhatsApp (if available): [+92-XXX-XXXXXXX]
Address: [Your Store Address, City, Pakistan]

Would you like this policy translated into Urdu or formatted as a printable page or PDF for your website?